Shipping policy

Last updated: August 27, 2026

Thank you for shopping with Lullden. We aim to make your shopping experience simple and reliable. Please review our shipping information below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

During periods of high demand, promotions, or holidays, processing times may occasionally take longer.

Shipping Destinations

Lullden currently offers shipping to customers worldwide, subject to shipping availability for the selected destination.

Shipping availability may vary depending on the product and destination. If we are unable to ship your order to your location, we will contact you as soon as possible.

Estimated Delivery Times

Estimated delivery times are:

United States: 5–14 business days
International: 7–20 business days

These delivery times are estimates only and are not guaranteed. Delivery times may be affected by carrier delays, customs processing, weather conditions, holidays, or other circumstances outside of our control.

Shipping Costs

Free shipping is currently available on all orders worldwide.

If shipping costs or shipping promotions change, the applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

Please allow some time for tracking information to update after your package has been handed over to the carrier.

Multiple Packages

In some cases, items from the same order may be shipped separately and arrive at different times.

If your order is delivered in multiple packages, you may receive separate tracking information for each shipment.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please review your name, address, apartment or unit number, postal code, and other delivery details carefully before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible at lullden@outlook.com.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

Delayed Orders

Occasionally, shipping carriers may experience unexpected delays.

If your order has not arrived within the estimated delivery period, please check your tracking information first.

If you still need assistance, contact us at lullden@outlook.com, and we will be happy to help investigate the shipment.

Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please:

  • Check around your delivery location.

  • Ask household members or neighbors.

  • Contact the shipping carrier.

  • Allow up to 1–2 additional business days, as some carriers may mark packages as delivered before final delivery.

If you are still unable to locate your package, please contact us at lullden@outlook.com.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at lullden@outlook.com.

Please include your order number and clear photographs of the damaged item and packaging so we can review the issue and determine the appropriate resolution.

Customs, Duties and Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible at lullden@outlook.com.

We will make reasonable efforts to accommodate your request before the order enters processing.

Once an order has entered processing or has been shipped, we may not be able to make changes or cancel it.

Contact Us

If you have any questions about shipping or your order, please contact us:

Lullden
Email: lullden@outlook.com

We’re happy to help.